HOTEL REGULATIONS AND PRIVACY POLICY

1. Data Administrator

The administrator of personal data collected via the website is: Pałac Henryków Sp. z o.o.

Administrator: Ewa Kochmańska

E-mail address: palac@palachenrykow.pl

2. Scope of collected data

We collect the following personal data:

Data provided in contact forms (name, surname, e-mail, phone number)

Data regarding accommodation reservations (in the case of introducing an online reservation system)

Information collected by Booking.com as part of the reservation

Data collected using cookies, including Google Analytics and Facebook Pixel

3. Purpose of data processing

Personal data are processed for the following purposes:

Handling accommodation reservations

Contact with the customer

Marketing activities (e.g. newsletter, advertisements)

Handling complaints and claims

4. Legal basis for processing

Data are processed on the basis of:

User consent (Article 6 paragraph 1 letter a of the GDPR)

Performance of the reservation agreement (Article 6 paragraph 1 letter b GDPR)

Legal obligations (e.g. accounting, invoicing)

5. Data storage period

Personal data will be stored for the period:

No longer than necessary to process the reservation

In the case of accounting data - for the period required by tax regulations

Until the consent to marketing is withdrawnPrześlij opinięPanele boczneHistoriaZapisane

6.

Sharing data

Data may be transferred to the following entities:

Hosting company

Reservation system providers

Payment operators

Data is shared solely for the purpose of handling reservations, contact forms and requests for quotes.

7. User rights

Every person has the right to:

Access their data

Correct data

Delete data

Restrict processing

Transfer data

Object to processingpl

Any requests can be submitted to the address palac@palachenrykow.

8. Data protection

In order to secure data, we use:

Encryption of data transmission

Limited access for authorised persons

9. Cookies

The website uses cookies for technical, analytical and marketing purposes.

Users can manage cookies using browser settings.

 

The Hotel Management will highly appreciate your cooperation in observing these regulations, which are intended to ensure a peaceful and safe stay for our guests.

§ 1.

1. A room in the hotel is rented for days.

2. If the guest did not specify the length of stay when renting the room, it is assumed that the room was rented for one day.

3. The hotel day lasts from 3:00 p.m. to 11:00 a.m. the following day.

§ 2.

1. The guest should report the wish to extend the stay beyond the period indicated on the day of arrival at the reception by 9:00 a.m. on the day on which the room rental period expires.

2. The hotel staff will take into account the wish to extend the stay to the extent possible.

§ 3.

1. The guest may not transfer the room to other people, even if the period for which he or she paid the fee for the stay has not expired.

2. Persons not registered at the hotel may stay in the room from 7:00 a.m. to 10:00 p.m.

3. The hotel may refuse to accept a guest who, during a previous stay, grossly violated the regulations, causing damage to hotel property or guests, or damage to the personal safety of guests, employees or other persons staying at the hotel, or otherwise disturbed the peaceful stay of guests or the functioning of the facility.

§ 4.

1. The hotel provides services in accordance with its category and standard. In the event of any reservations regarding the quality of services, the guest is asked to report them to the reception as soon as possible, which will enable the hotel to react immediately.

2. The hotel is obliged to provide:

1/ conditions for the guest's full and unrestricted rest,

2/ a safe stay, including the security of maintaining the confidentiality of information about the guest,

3/ professional and courteous service in the scope of all services provided in the hotel

4/ cleaning the room and performing necessary repairs of devices during the guest's absence, and in their presence only if they express such a wish,

5/ technically efficient service; in the event of faults that cannot be removed, the hotel will make every effort to - to the extent possible - change the room or otherwise alleviate the inconvenience.

§ 5.

At the guest's request, the hotel provides the following services free of charge:

1/ providing information related to the stay and travel,

2/ waking up at a specified time,

3/ storing money and valuables during the guest's stay at the hotel

4/ storing luggage; the hotel may refuse to accept luggage for storage on dates other than the guest's stay and items that do not have the characteristics of personal luggage.

§ 6.

1. The hotel is liable for the loss or damage of items brought in by persons using its services to the extent specified in the provisions of art. 846-849 of the Civil Code.

2. The guest should notify the reception of the occurrence of damage immediately after it is discovered.

§ 7.

1. The hotel is required to maintain silence from 10 p.m. to 7 a.m. the following day.

2. The behavior of guests and persons using the hotel's services should not disturb the peace of other guests. The hotel may refuse to continue providing services to a person who violates this rule.

3. Smoking is strictly prohibited on the hotel premises, except in designated areas.

§ 8.

1. Each time the guest leaves the room, they should check if the door is locked and leave the key at the reception desk. The reception desk issues the key based on the stay card.

2. The guest is financially liable for any damage or destruction of the hotel's equipment and technical devices caused by their fault or the fault of people visiting them.

3. For fire safety reasons, it is forbidden to use heaters, electric irons and other similar devices that are not part of the room equipment in the rooms.

§ 9.

Personal items left in the room by a departing guest will be sent at their expense to the address indicated by the guest. In the event of not receiving such an instruction, the hotel will store these items for 30 days.

§ 10.

The hotel is not responsible for damage to or loss of a car or other vehicle belonging to the Guest

§ 11.

1. The fee for the stay is collected from the Guest on the day of arrival at the facility (in advance).

2. In the event of a room reservation and failure to show up by 6:00 p.m. on the day of reservation, the hotel reserves the right to charge a fee for one hotel day. The hotel may charge the Guest's credit card

3. In the event of a Guest's cancellation of their stay at the hotel during the day, the fee for the stay on that day is not refunded.

4.

If the hotel suffers significant losses due to an unfulfilled reservation, the guest who made the reservation may be required to pay compensation of up to 50% of the room rental price.

5 A hotel margin is added to the fee for telephone calls

§ 12.

No smoking in rooms. In the event of a breach of the ban, you will be charged the costs of refreshing the room and the intervention of the fire brigade in the event of activation of the DSO. In both cases, this is a cost of PLN 500.